How to use the Big Sur Email Single Signon Tool
Hi Everyone, This article will give you a quick overview on the Big Sur / Intermedia Single Sign On Application – 1st you need to get the installer – You can get it from here https://contr...
Big Sur Shadow Protect Managed Backup – Desktop Overview
Get Fast, Reliable Backups and Disaster Recovery for Windows Desktops and Laptops Big Sur Managed StorageCraft Desktop Backup (Local Only) $10.00/Month What is StorageCraft ShadowProtect Desktop, and ...
Risevision Display – Installed by Big Sur Technologies – Managed by YOU
Interested in a digital Display? Call Charles Love @ Big Sur to talk about Rise VIsion, there is no software to buy, and chances are you can use existing hardware. In most cases we can put a small PC ...
Reboot Your Internet with a push of a button
Big Sur is now offering for $299.00 A device called the Big Sur iReboot. The cost covers Hardware and Install. With the Big Sur iReboot, you are able to push a button to reboot the Firewall and Router...
Streaming and Bandwidth – A Quick Overview
Hi All, Often we are asked about Streaming and Network Bandwith. I thought I would compose a quick article with some data to help explain things. For those who stream video or audio from online source...
How to determine your computer name?
Hi There, In the event that you need to call our HelpDesk at 866-520-6414, please 1st minimize your cloud/Remote Desktop (if you are on it), and look in your system tray to get your computer name. As ...
What does the Big Sur HelpDesk Agreement Cover?
Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of ...
Windows XP – No Longer Supported by Microsoft (Important Note)
Hi All, I wanted to get a quick overview out on Windows XP and its End of Life. As you may or may not know, Windows XP is no longer be supported by Microsoft as of April 8th 2014. Microsoft has been...
I have been asked to reboot my Modem, whats that mean?
Hi Everyone, From time to time a tech may ask you to reboot your modem. The “modem” is the device that connects your local network, to the internet. its sometimes called a Cable Modem, Fir...
Managed Device Patch Management
Patch Management Overview As apart of the Managed Agreement that you have with us, we provide a managed offering of Patch Management for both Microsoft Updates and 3rd Party Patches such as Java, Fla...
How to connect to the cloud from a Mac
Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific sett...
Big Sur Spamsoap Quarantine Report
To login to your spambox aka Quarantine, visit http://spambox.bigsurtech.com – If you have never been to the site before click the link that says “Forgot your password or need to create a password...
Service Desk Ticket Flow
If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as...