877-7BIGSUR | Support

Help Desk

Your Personal IT Help Desk

When we say personal, we mean that our team members will know you. Our IT help desk engineers will know your people, system, hardware and software.

What matters most to us? You. For that reason, your help desk experience is fast, easy and effective — there’s no “ticket” in “help desk.” You’re the opposite of a number.

We invest in engineers who have experience and expertise. Their goal is to build a partnership and continually grow to learn and understand your IT and business needs. We take this so seriously that we leverage the SmileBack customer satisfaction platform to gather insights and ensure every experience is your best.


Your Help Desk Happiness Made Easy

IT Help Desk managed services offer you:

  • 24/7/365 service
  • Tools and remediation
  • Remoting in support
  • Engineers trained on an ongoing basis to be knowledgeable about new trends, threats and solutions

Warning, our Help Desk engineers are IT stars, and our clients rave that they are also great people — you might find yourself wanting to call our Help Desk just to say “hi!” Otherwise, they are available to support you from a simple password reset to a cybersecurity threat or emergency recovery request. Every time, you’ll receive prompt, knowledgeable and reliable support.

We solve your problems and do our job so that you can get right back to yours.


Looking for the best IT services partner to help you protect and grow your business? Discover the difference — Big Sur. Set up a free consultation now!