Search for: Search:

How to remove old phones devices from Exchange ActiveSync

How to remove old phones devices from Exchange ActiveSync

@Bigsurtech Tip! 


By default Exchange 2010 limits users to a maximum of 10 devices. In the event that you get a new phone or tablet, and you are told that you have too many devices here is one way to fix it.



First, login to your Outlook Webaccess. If you dont know your address, let me know. When you log in go to the right side of the page and click on Options, then See All Options.




Now, once you are in options, click on Phone, and then Mobile Phones. Here it will show you all “associated” devices. These devices are considered trusted. If you know you dont have these devices anymore, lets delete them. As you can see some of my devices are quite old.



To delete a device, simply click on the device and hit delete. Do this for all old or unknown devices. This is also where you can do to WIPE a device in the event you have lost it.



Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles' first managed services position was in 2001 on Farmingdale, Long Island, back then MSP's were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles' role includes developing new and streamlined processes for all of Big Sur's offerings and leading Big Sur's highly talented team of engineers.