Windows XP – No Longer Supported by Microsoft (Important Note)
Hi All, I wanted to get a quick overview out on Windows XP and its End of Life. As you may or may n...
I have been asked to reboot my Modem, whats that mean?
Hi Everyone, From time to time a tech may ask you to reboot your modem. The “modem” is t...
Managed Device Patch Management
Patch Management Overview As apart of the Managed Agreement that you have with us, we provide a mana...
How to connect to the cloud from a Mac
Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs ou...
Big Sur Spamsoap Quarantine Report
To login to your spambox aka Quarantine, visit http://spambox.bigsurtech.com – If you have never b...
Service Desk Ticket Flow
If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal ...
Big Sur Tip :: How to compact your outlook datafile
Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail ...
Big Sur’s Online Helpdesk Website Overview
Hi Everyone, Did you know that you can check the status of tickets online? The address is http://hel...
Keeping Your Family Safe On-Line
Hi Everyone, Recently we have seen an increase in issues at home in relation to Online Safety, so I ...
The Dangers of NOT having UPS Protection – True Story!
So I have been working with a customer for a few years now. In the past year or so I have strongly r...
Big Sur Tech Tip :: How to use Pocket Cloud to gain access to your MyCloud Server
**Update 11/2014 Hi Everyone, PocketCloud has been discontinued. If you have it, you can still use i...
Here is a short video to show you how TSPRINT works.
Hi Everyone, On the Big Sur MyCloud we use TSPRINT to do our printing. In its most simplest of ways,...
TIP :: How to change the default username for Big Sur MyCloud
Hi There, If you have been given a cloud icon that you need to edit, read below. You may want to edi...