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What does the Big Sur HelpDesk Agreement Cover?

What does the Big Sur HelpDesk Agreement Cover?

Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.

 Supported Desktop Operating Systems

  • Microsoft Windows XP (Note, Microsoft discontinues support as of April 8, 2014)
  • Microsoft Windows Vista
  • Microsoft Windows 7
  • Microsoft Windows 8
  • Apple OS X 10.6 Snow Leopard
  • Apple OS X 10.7 Lion
  • Apple OS X 10.8 Mountain Lion
  • Apple OS X 10.9 Mavericks

Supported Office Suites

  • Microsoft Office 2003
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Microsoft Office 2013

*Includes Word, Excel, Powerpoint, Access

Supported eMail Clients

  • Microsoft Outlook XP/2003/2007/2010/2013
  • Microsoft Windows Mail App
  • Microsoft Office 365
  • Google Apps


Supported Browsers

  • Internet Explorer 7 and above
  • Mozilla Firefox
  • Google Chrome
  • Safari


Service Desk can be accessed in the following ways

  • US and Canada: 1-866-520-6414
  • UK: 0800-068-6063
  • Australia: 1800-210-539
  • Chat via the Big Sur Agent



Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles' first managed services position was in 2001 on Farmingdale, Long Island, back then MSP's were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles' role includes developing new and streamlined processes for all of Big Sur's offerings and leading Big Sur's highly talented team of engineers.