877-7BIGSUR | Support

MyCloud Mobile Apps

Greetings, In the event you need to connect to the cloud, please use these programs. Windows Desktop: mstsc.exe AKA Remote Desktop – its built into every windows desktop -> http://support.bigsurtech.com/2014/11/how-to-connect-to-the-big-sur-cloud-windows/ Windows...

How to connect to the Big Sur Cloud (Windows)

If you are looking to connect to the Big Sur Cloud with a Windows Desktop. All you need to know is your “Cloud Address”, it will look something like Customername.bigsurcloud.com:8675309 – the HelpDesk or the Big Sur Team can help you locate your...

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to...