If you are looking to connect to the Big Sur Cloud with a Windows Desktop. All you need to know is your “Cloud Address”, it will look something like Customername.bigsurcloud.com:8675309 – the HelpDesk or the Big Sur Team can help you locate your cloud Address. In almost every case its a name followed by a “:” (Colon) then a “specific number”. This name and number never changes. In some cases you must be on a VPN to connect to the Cloud, If you are unsure, call the helpdesk and they can help you. Once you know your cloud address.
If you are a MAC user, follow this article -> http://support.bigsurtech.com/2013/10/how-to-connect-to-the-cloud-from-a-mac/
If you are a Mobile User, Follow this article -> http://support.bigsurtech.com/2013/07/big-sur-tech-tip-how-to-use-pocket-cloud-to-gain-access-to-your-mycloud-server/
To connect to the cloud, click on start or Run and type in MSTSC, then click ok.
Put in your “cloud address” into the box and click connect. Then click Connect – On the next screen you will see the login. Login with your ID and Password and you will be all set. When you are done, click start, and logout. Here is a page that talks about how to cleanly logout of your cloud session -> http://support.bigsurtech.com/How-To-Login-And-Out