October 3, 2013 | Uncategorized
Fill out my online form.
October 1, 2013 | Uncategorized
If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to service@bigsurtech.com will create a new service...
August 26, 2013 | Uncategorized
Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the...
August 25, 2013 | Technical Articles, Uncategorized
Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk...
August 4, 2013 | Uncategorized
Hi Everyone, Recently we have seen an increase in issues at home in relation to Online Safety, so I thought it best for us to make a quick guide for you to follow. Accounts: Have two or more user accounts. Make sure you have a “Parents” and...
July 25, 2013 | Uncategorized
So I have been working with a customer for a few years now. In the past year or so I have strongly recommended that they replace all of their dead UPS’s, Surge Strips, and yes the PC’s and Devices that are in the wall directly with new warranty based battery backup...
