877-7BIGSUR | Support

How to connect to the Big Sur Cloud (Windows)

If you are looking to connect to the Big Sur Cloud with a Windows Desktop. All you need to know is your “Cloud Address”, it will look something like Customername.bigsurcloud.com:8675309 – the HelpDesk or the Big Sur Team can help you locate your...

Remote Desktop Resources – Printers, Drives, and Etc.

This article will show you how to Edit your .RDP file to allow for Printer and Drive Redirection.   To make these changes, you will need to rightclick the cloud .RDP file and click EDIT.   Have multiple displays, but the cloud isnt on all of them? Click on...

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to...

Here is a short video to show you how TSPRINT works.

Hi Everyone, On the Big Sur MyCloud we use TSPRINT to do our printing. In its most simplest of ways, it copys the print job to your local printer and prints everything locally. When not using TSPRINT we have seen a 10MB PDF grow to 15 GIG’s. That same job can...